The auto transport business is essentially an unregulated industry.
In the mid-1990’s, when the Interstate Commerce Commission was closed, responsibility for industry regulation was given to the Department on Transport’s Federal Highway Administration. Unfortunately, the DOT does not have the resources to monitor the auto transport industry.
Less-than-honest movers can easily deceive consumers, which tend to go with the lowest price. With the advent of the Internet, car movers can set up shop in a day, start “low-ball” biding, take the consumer’s deposit, and then disappear as quickly as they appeared. In fact, only four or five bids out of ten will be honest ones. The rest will be low-ball quotes designed to get the consumer to sign a contract the mover will add on additional fees later.
Loss of deposit: Many companies will charge a deposit. When the moving company does not pick up the vehicle within a reasonable time frame, customers who attempt to cancel their order, to find another moving company may be surprised to find their deposit is non-refundable!
“Priority shipping” fees: When customers learn they will lose their deposit if they cancel the order, they may also be told they can pay and additional “priority shipping” fee to expedite the pick-up of their vehicles. Of course, this is after the pick-up has already been delayed by several weeks!
Demand for extra fees: Even though the customer has already paid for the services in full; truck drivers will demand more cash when they arrive with the car. In fact they may hold the car hostage unless the customer pays the additional fee!
**Information references a report written by Bob Sullivan, MSNBC News – Technology and Science
AirVan NorthAmerican is full of trusted professionals that will ensure that your vehicle is shipped to you on time and within your budget. Learn more about how we can help you ship your vehicle today!